| Event Profile | |
| Class/ Online | Classroom |
| Date | 22 June 2026 |
| Time | 9am to 5pm |
| Venue | Holiday Inn Atrium Singapore (Halal Certified) 317 Outram Road Singapore 169075 |
| Fee | 9% GST will apply SGD 550.003 & above: SGD530.00 each For Member SGD 522.5 3 & above: SGD503.5 each |
| Note | Two tea breaks and buffet lunch will be served. Limited complimentary car parking coupons are available upon request. |
| Other Date(s) | 1) 22 Oct 2026 |
| Trainer | |
| Activity | |
| You may reach us via T: 6204 6214 E: info@ccisg.com Alternatively, you may send below details to register Contact Person Company (optional), Name, Job Title, Mailing Address, Tel, Email Participant(s) Name, Job Title, Email | |
In today’s multigenerational workplace, professionals from Generation X, Y, and Z bring diverse perspectives, communication styles, and expectations to the table.
This one-day workshop equips participants with practical strategies to build trust, enhance communication, and foster meaningful engagement across age groups. Through interactive activities and real-world scenarios, participants will learn how to bridge generational gaps, reduce misunderstandings, and create a more cohesive, collaborative environment that drives stronger team performance and results.
This one-day workshop equips participants with practical strategies to build trust, enhance communication, and foster meaningful engagement across age groups. Through interactive activities and real-world scenarios, participants will learn how to bridge generational gaps, reduce misunderstandings, and create a more cohesive, collaborative environment that drives stronger team performance and results.
Objective
By the end of this training, participants will be able to:
- Understand key characteristics, values, and workplace preferences of various generations
- Recognize how generational differences impact communication, motivation, and teamwork
- Identify common challenges and misconceptions in multigenerational workplaces
- Adapt communication styles to connect effectively across different generations
- Build trust and psychological safety within diverse age groups
- Apply strategies to engage and motivate employees from different generations
- Manage conflicts arising from generational differences constructively
- Foster collaboration and knowledge-sharing across age groups
Outline
a) Overview of the session, expectations, and importance of leading across generations
b) Key traits, values, and workplace preferences of Gen X, Y (Millennials), and Gen Z
c) Adapting communication styles for clarity, trust, and impact
d) Building Trust in Multigenerational Teams
e) Ways to drive each generation and how to keep them engaged
f) Practical approaches to resolving generational misunderstandings
g) Ways to Leverage strengths of each generation for better teamwork
h) Aligning goals, expectations, and accountability across generations
b) Key traits, values, and workplace preferences of Gen X, Y (Millennials), and Gen Z
c) Adapting communication styles for clarity, trust, and impact
d) Building Trust in Multigenerational Teams
e) Ways to drive each generation and how to keep them engaged
f) Practical approaches to resolving generational misunderstandings
g) Ways to Leverage strengths of each generation for better teamwork
h) Aligning goals, expectations, and accountability across generations
Who should attend
Managers, team leaders, HR professionals, and employees who work in or lead multigenerational teams and want to improve collaboration, communication, and performance.
Methodology
There will be group sharing, case studies, storytelling and lecture to make this one day training fun and engaging.
Testimonial
The power of a positive work culture was very effective. The trainer was knowledgeable and calm, and engaged learners well, encouraging active participation.
Insightful lesson that allowed me to reflect on what I lack and how I can improve myself in the workplace and even at home.
Very interesting and useful topic.
Well engaged. Explained well with examples.
Experienced and energetic, keeping the class actively participating.
The trainer showed strong subject knowledge and responded to questions with clear, relevant answers.
Insightful lesson that allowed me to reflect on what I lack and how I can improve myself in the workplace and even at home.
Very interesting and useful topic.
Well engaged. Explained well with examples.
Experienced and energetic, keeping the class actively participating.
The trainer showed strong subject knowledge and responded to questions with clear, relevant answers.
Josey Koh's Profile
Corporate and WSQ Soft Skill Trainer | ACTA & ICF-ACSTH | LEGO® Serious Play® Facilitator | Motivational Speaker | Positive Psychology Practitioner | Enneagram Practitioner | Discovery Coach | Certified Facilitor | MOE Registered Trainer | Laughter Yoga Leader | Etiquette and Image Consultant
Josey is an ACTA-certified, bilingual (English–Mandarin) Corporate and WSQ Soft Skills Trainer, Discovery Coach, and practitioner in Positive Psychology and the Enneagram. She brings extensive experience designing and delivering workshops, training programmes, and lunch-and-learn sessions for adult learners across diverse industries and professional backgrounds, both online and in face-to-face settings.
Known for her dynamic and learner-centred facilitation style, Josey creates engaging, interactive, and practical learning experiences that enable participants to apply concepts immediately at work. Her sessions are consistently rated highly for their energy, relevance, and real-world application.
Her areas of expertise include leadership, communication and presentation skills, customer service excellence, Train-the-Trainer, office administration, facilitation, negotiation, time and stress management, telephone etiquette, business and social etiquette, and adult learning methodologies.
Josey holds a Graduate Diploma in Applied Positive Psychology and Mindfulness, graduating with distinction in the Positive Psychology module. She integrates evidence-based positive psychology principles into her training to enhance motivation, resilience, and performance outcomes.
Her clientele includes government agencies and leading organisations such as the Ministry of Culture, Community and Youth (MCCY), Ministry of Education (MOE), Ministry of Finance (MOF), HSBC Singapore, IBM Singapore Pte Ltd, Central Provident Fund Board, ISO-Team Corporation Pte Ltd, and the Singapore Land Authority, among others.
Josey consistently receives excellent participant feedback for her engaging facilitation approach, enriched with practical insights and real-life stories, making every session impactful, memorable, and results-driven.
"Josey is lively, bubbly and not short of words. Great Job! almost PERFECT !"
"I have enjoyed Josey’s facilitation session. She has make the Excellence Service and Effective Communication Workshop so lively !”
Josey is an ACTA-certified, bilingual (English–Mandarin) Corporate and WSQ Soft Skills Trainer, Discovery Coach, and practitioner in Positive Psychology and the Enneagram. She brings extensive experience designing and delivering workshops, training programmes, and lunch-and-learn sessions for adult learners across diverse industries and professional backgrounds, both online and in face-to-face settings.
Known for her dynamic and learner-centred facilitation style, Josey creates engaging, interactive, and practical learning experiences that enable participants to apply concepts immediately at work. Her sessions are consistently rated highly for their energy, relevance, and real-world application.
Her areas of expertise include leadership, communication and presentation skills, customer service excellence, Train-the-Trainer, office administration, facilitation, negotiation, time and stress management, telephone etiquette, business and social etiquette, and adult learning methodologies.
Josey holds a Graduate Diploma in Applied Positive Psychology and Mindfulness, graduating with distinction in the Positive Psychology module. She integrates evidence-based positive psychology principles into her training to enhance motivation, resilience, and performance outcomes.
Her clientele includes government agencies and leading organisations such as the Ministry of Culture, Community and Youth (MCCY), Ministry of Education (MOE), Ministry of Finance (MOF), HSBC Singapore, IBM Singapore Pte Ltd, Central Provident Fund Board, ISO-Team Corporation Pte Ltd, and the Singapore Land Authority, among others.
Josey consistently receives excellent participant feedback for her engaging facilitation approach, enriched with practical insights and real-life stories, making every session impactful, memorable, and results-driven.
"Josey is lively, bubbly and not short of words. Great Job! almost PERFECT !"
"I have enjoyed Josey’s facilitation session. She has make the Excellence Service and Effective Communication Workshop so lively !”
